Health · Compliance

Responsible Gambling in South Africa - A Practical Guide

Thando Dlamini ·Responsible Gambling Lead ·11 min read ·Updated 1 October 2025

I work as a registered counsellor with the South African Responsible Gambling Programme. I see people whose gambling has stopped being entertainment and started being a problem. They're not weak, not stupid, not bad - they're often people who didn't notice the line until they'd crossed it.

This article is judgement-free and practical. If you bet at all, read it. If you're worried about someone, read it. If you're worried about yourself, the helpline is at the bottom - call it.

The line between entertainment and harm

Gambling becomes a problem when it starts taking from areas it shouldn't: money you can't afford to lose, time you'd rather spend elsewhere, relationships you'd rather protect, or peace of mind you used to have. Most people don't notice the shift until the damage is real.

The 8-question self-check

Answer honestly. There's no scoring system, no one's watching. If you say yes to two or more, talk to someone.

  1. Do I bet more than I planned, almost every time?
  2. Do I bet to win back losses?
  3. Have I lied to friends or family about how much I gamble?
  4. Do I gamble when I feel anxious, depressed, or stressed?
  5. Have I borrowed money - or considered it - to gamble?
  6. Do I think about my next bet during work or family time?
  7. Have I missed bills or other commitments because of gambling losses?
  8. Have I tried to stop and couldn't?

Free, confidential SA helpline

0800 006 008 - South African Responsible Gambling Programme. Free, confidential, 24/7. Counsellors trained to help, no judgement, no cost.

Practical tools that actually work

1. Deposit limits

Every SA-licensed bookmaker is required to offer deposit limits - daily, weekly, monthly. Set them before you need them, not after. Set them at amounts you'd be embarrassed to admit losing.

How to set on the major SA books:

2. Loss limits

Some books offer separate loss limits - capping how much you can lose in a session/day/week regardless of deposits. Use these too.

3. Time-out periods

Self-imposed cooling-off. Tell the bookmaker "lock my account for 24 hours" or "for 7 days". They must comply. Useful when emotions are running hot.

4. Self-exclusion

If gambling has stopped being optional, self-exclusion is the strongest tool. You can register with the National Gambling Board's central exclusion register, and licensed operators must refuse you service. Apply via responsiblegambling.co.za.

Self-exclusion can be 6 months, 1 year, 2 years, or 5 years.